Returns & Exchanges
At USA Flag Co., we stand behind the quality of our craftsmanship and offer a 30-day satisfaction guarantee on all flags and home accessories. If you are not completely satisfied with your purchase, we are happy to assist you with a prompt return or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a prepaid shipping label and Return Authorization (RA) number.
Package Your Items
Carefully place the unused flag or hardware in its original packaging, ensuring all components and documentation are included to prevent damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing